Terms and Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.scaledinstruments.com website (the “Service”) operated by Scaled Instruments (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Scaled Instruments and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Scaled Instruments.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Scaled Instruments

Scaled Instruments has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Scaled Instruments shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless Scaled Instruments and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

Limitation Of Liability

In no event shall Scaled Instruments, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Scaled Instruments its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Shipping, Stocking, Return, and Refund Policy

Shipping and Stocking Policy

Items that display a physical inventory count are in stock at our facility and ready for immediate shipment.

UPS shipments will go out the same day if the order is placed before 2:30 p.m. Eastern Time. USPS and FedEx shipments will go out the next business day.

Items that do not display an inventory count are available for purchase but are not physically in stock at our facility. These items must first be shipped from the manufacturer to us before we can ship them to you. The typical waiting period is approximately 10 business days.

Order Returns, Refunds, and Restocking Fees

You have 30 calendar days to return an item from the date you received it. Returns may be subject to a restocking fee of up to 20% of the product purchase price. Restocking fees help cover the cost of order processing, inspection, testing, repackaging, and returning items to inventory.

Scaled Instruments generally only charges restocking fees when a manufacturer charges us a fee to return the product. Products that are stocked on our shelves typically will not be subject to a restocking fee if they are returned in their original retail packaging and in like-new condition. Special-order items, equipment ordered from the manufacturer, and products not normally stocked on our shelves may be subject to a restocking fee. Because each manufacturer has a different restocking fee policy, please contact us before returning an item to confirm whether a restocking fee will apply.

A restocking fee may apply when an item is returned for reasons other than a Scaled Instruments shipping error or a verified product defect. This may include items ordered by mistake, buyer’s remorse, refused deliveries, cancellations due to unexpected manufacturer procurement or lead times, or returns of items that have been opened, used, installed, programmed, handled, or are no longer in factory-new condition.

Shipping charges, customs duties, taxes, brokerage fees, and other third-party charges are non-refundable. Returned items must be complete, undamaged, and include all original packaging, manuals, accessories, and components. Additional deductions may apply for missing parts, damaged packaging, signs of use, or any product condition that prevents the item from being resold as new.

Scaled Instruments reserves the right to refuse a return or reduce the refund amount if the returned item is damaged, incomplete, altered, installed, used, or otherwise not returned in acceptable condition.

Scaled Instruments does not intentionally profit from restocking fees. When a restocking fee applies, it is generally because the manufacturer or supplier charges Scaled Instruments a fee to return the product. In those cases, the restocking fee charged to the customer is intended only to recover the cost imposed on Scaled Instruments by the manufacturer or supplier.

Important Disclaimer for Orders Shipped Outside of the Unites States

Import duties, taxes, and brokerage fees are not included in our product prices or shipping charges. International shipments are made under Incoterms DAP, which means the buyer is responsible for any duties, taxes, brokerage fees, customs clearance charges, or other import-related fees imposed by the destination country.

Our shipping charge covers transportation only. It does not include any fees charged by your government, customs authority, broker, or carrier after the shipment enters your country.

Please note that if you refuse a shipment because of customs duties, taxes, or brokerage fees, some carriers may require those fees to be paid before they will return the shipment. It is the customer’s responsibility to understand and accept any import charges imposed by their own government. For a general estimate of what to expect, you may use an online calculator such as SimplyDuty.

USPS First-Class Mail and USPS Priority Mail usually offer the lowest international shipping rates; however, they are also typically the slowest delivery options. International USPS packages may appear to be stalled at a U.S. port or export facility for a week or two before tracking updates appear in the destination country.

USPS is generally reliable, but it can be very slow. Please allow up to two full months for international USPS delivery before contacting us to request an official inquiry. Delays of up to two months are especially common during December and January.

If you need faster or more predictable international delivery, we recommend choosing DHL, FedEx, or UPS instead of USPS.

Contact Us

If you have any questions about these Terms, please contact us.